shift Manager
Shift Manager Prospect
Shift Manager Junior
Shift Supervisor Pilot
Introduction
A Shift Supervisor at Joe & The Juice is responsible for overseeing the daily operations of their assigned shift. This includes:
- Managing staff
- Ensuring guest satisfaction
- Maintaining operational efficiency
The Shift Supervisor acts as a leader and mentor to the team, fostering a positive work environment and ensuring compliance with company policies and procedures. They should be capable of running the store smoothly in the absence of the Store Manager, focusing on four key areas:
- Engaged Employees
- Clean Bar and Customer Area
- Till Captain Performance
- Satisfied Guests
You will achieve this by leading by example, being aware of the 4-walls, delegating tasks effectively, and utilising the store's whiteboard. As the manager for the day, it is crucial that you lead and guide your team by being vocal and diligent in your follow-up.
This training program will provide you with the tools and knowledge to understand the operational dynamics of the bar and help you manage your shift effectively. It includes:
- A cleaning day to familiarize you with our cleaning task standards
- How to handle deliveries
- Conduct inventory counts
- Complete necessary reporting
Additionally, the program covers how to become a trainer and, most importantly, how to lead your
Shift Supervisor Draft Modules
These modules are in a test phase and should only be used by people who are testing the new Shift Supervisor journey.
Introduction
The Shift Manager is a crucial position when running a Joe & The Juice store and even more when operating with Team Position. The Shift Manager is able to run the store smoothly in the absence of the Bar Manager focusing on following 4 key areas:
- Engaged Employees
- Clean Bar & Customer Area
- Person on Till
- Satisfied Guests
Shift Manager Training sequence:
Week 1:
1. Onboarding and training in each of the store’s Team Position roles by the Bar Manager — 1 day per role
2. Validation in each of the positions by the Bar Manager — minimum 2 hours per role
3. Self-study — Joe History, Book of Brand Principles & Brand Behavior. Shift Manager will perform Teach the Teacher with the Bar Manager at the end of Week 1
Week 2:
The Bar Manager will plan the training of the Shift Manager and cover all module blocks.
The Outcome:
Once the training is done, the Shift Manager should be able to…
- Run the store smoothly in the absence of the Bar Manager focusing on the 4 key areas
- Follow “The 5 Steps of running a Manager Shift” when they are on a Manager Shift
- Perform Leadership Presence, Clear Communication, Task Delegation & Follow Up
- Follow the BTC Circle when running a Manager Shift
The Bar Manager will continuously follow up with the Shift Manager to further enhance their abilities to run a Manager Shift once the training is over.