The Introduction

The purpose of a Shift Manager is to ensure Manager Presence in the store from Open —> Close. The Shift Manager is responsible for executing the plan set by the BM while on shift and always maintaining the following 3 key areas:

• Clean Bar & Customer Area
• Person on Till
• Satisfied Guests

‍

Bar Manager Creates agenda for the day + Team Position Overview

‍

In order for the Shift Manager to succeed their Manager Shift, the Bar Manager needs to complete the above two tasks

‍

Role assignement

‍

Assign all roles (Captains & Makers) according to the Bar Managers Team Position Overview

‍

In-store feedback

‍

Acknowledging: Deliver acknowledging feedback in-store to the team and share with BM in Manager Handover

Constructive: Deliver constructive feedback about the team to the Bar Manager to act on in Manager Handover

‍

Perform “Manager shift handover” to BM

‍

1. Role Assignment: Did you assign the roles according to the Team Position Overview? Role performance in line with Role Goals?

2. Status on DCWF: Has DCWF been followed during the shift - Morning / Mid-Day / Evening

—> Status on Trail Completion?

3. Breaks & Clock-in’s: Have Juicers been on breaks? Did people clock-in on time?

4. Team Performance: How was the Team Performance in the busy periods — Optimal Team Position?

‍

The Outcome

Once the training is done, the Shift Manager should be able to carry out 4 daily key tasks:

• Assign all Team Positioning Roles
• Maintain and share daily status on DCWF
• Activate Breaks & Clock-in’s
• Uphold Team Performance through Activating-on-the-go & share feedback about Team Positioning plan for the day

‍

Example

This can be an effective way to Lead BTC

‍