Ensure a nice-looking Counter Product Display
Cleaning Day
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Learning Objectives
The Manager and Trainer should work towards achieving the below learning objectives during the on-top training & practice-on-shift culminating in a passed validation.
Learning Objectives: Learn how to execute follow up on cleaning tasks
1. Understand the Importance of Cleaning Day – Learn how Cleaning Day enhances respect for the store and sets the standard for a clean environment.
2. Master Cleaning Task Follow-Up – Learn to effectively inspect and verify the quality of cleaning tasks across all store areas.
3. Ensure High Standards in Customer Area – Maintain a clean and inviting guest environment by following structured follow-up procedures.
4. Prevent Equipment Malfunctions – Check and maintain dishwashers, ice machines, fridges, and freezers to ensure food safety and operational efficiency.
5. Execute Proper Stockroom Cleaning – Implement a structured cleaning approach to prevent contamination and ensure product integrity.
6. Apply a Leadership Approach to Cleaning – Lead by example and ensure that the team follows proper cleaning protocols consistently.
7. Daily Reporting - Responsible for daily checklist completion and honest reporting in RiskProof
Introduction
It is about having great respect for the store by going through every task to truly understand what is required to achieve a clean store. ‘Cleaning Day’ represents our saying “Lead by Example” because the Manager can gain respect from the team by showing that they are willing to do the “dirty work”.
Another reason for doing the Cleaning day is also to achieve the saying: ‘Doing it right when no one is looking’. It exemplifies the true character of a person when they are able to do the cleaning tasks correctly when no one is looking, as it signifies the care and respect for the store. Furthermore, before assigning tasks to others, you need to fully understand each cleaning task in detail. Otherwise, you cannot follow up properly on the team’s cleaning tasks.
Rules
In order to achieve an effective but realistic Cleaning Day, there are some genereal guidelines to be aware of:
1) Based on the shiftplan schedule for the week, the Manager should carry out all cleaning tasks assigned to those shifts. Ideally the Manager’s shifts should be:
2x opening shifts + 2x closing shifts and 1x middle shift = to cover all parts of a typical day of cleaning in the store.
The key cleaning tasks that should be carried out by the Manager during the week are:
- Dishwasher
- Ice machine
- Fridges & Freezers
- All Customer Area related cleaning tasks
- Stockroom
- Bar Filters
- Bar bins
All other cleaning tasks during the week should be followed up on by the Manager using the RiskProof checklist items as guidlines for how to follow up.
2) No cleaning tasks can be carried out during rush hours
3) The guest experience must never be compromised by the execution of the cleaning tasks
How to follow up on Cleaning Tasks
In order to achieve a clean store, the most crucial task for the Manager is to follow up on the cleaning tasks which have been executed by the team. The remaining of the module is a guide in what to look for when following up on the most crucial tasks. The aim with learning this knowledge is that the Manager quickly can get an idea of the quality in execution fairly quick instead of looking for everything!
Customer Area Related Cleaning Tasks
The cleaning standards of the Customer Area has a direct impact on the guest experience. Presenting a dirty guest area will cause them to question the overall cleaning standards of the store. We also clean the customer area to prevent delicate materials from becoming worn out and eventually damaged. If they are not cleaned frequently, stains over time will become more difficult to remove.
Clean all seating + tables in Customer Area — How to follow up:
- Walk around the Customer Area and check for stains on seating and cushions, especially focussing on fabrics.
Clean Walls and Pictures — How to follow up:
- Check for stains on the wall, especially on walls behind trashcans
- Check if lists and panels are clean
- Check for dust on picture frames
Clean Bar Lamps + Speakers (in Customer Area) — How to follow up:
- Check for stains and dust on both inside and outside of the lamps
Dust off Ceiling & Walls (incl. Wooden Counter & Lamp Wires) — How to follow up
- Check for dust on the lamp wires
- Check if coffee condiment area is clean
- Check if the ventilation panel is free from dust
Clean Toilets
Thorough and regular cleaning is most crucial here due to excrements being highly infectious which can cause severe illness to our guests. Furthermore, a dirty toilet can even impact the guest experience negatively even though the rest of the guest experience was good
How to follow up:
- Check soap, hand towels, trashcan and toilet paper
- Check if the toilet, sink, mirror and floor are thoroughly clean
Bar Related Cleaning Tasks
Clean Bar Bins
We clean our bar bins to remove food leftovers that can become rotten. If they are not cleaned properly they will start to smell bad and attract bacteria, insects or pests.
How to follow up:
- Take out the trash bin and look inside the cabinet as well as inside the trash bin.
Clean Bar Filters
We clean our bar filters to ensure that our equipment can properly circulate air inside of the machinery. Failure to regularly maintain clean filters will cause the equipment to stop working correctly.
- The ice machine will produce less ice due to overheating inside the machine. This produces the risk of us running out of ice and failure to deliver product quality.
- The same also applies for our fridges and freezers which will fail to maintain an accepted temperature and in worst case, cause us to dispose all goods kept inside the fridge.
How to follow up:
- Take out the front panel and check for dust on the actual filter.
Clean Dishwasher
If the dishwasher is not deep cleaned properly (twice per week), it will circulate dirt and bacteria onto the equipment intended to be cleaned which we then use to make products. We therefore risk causing illness to our guests.
How to follow up:
- Check if the detergent is filled and is providing soap in the dishwasher
- Remove the trays, and check if the filter is cleaned thoroughly. Also check if the bottom of the dishwasher is cleaned well and free of dirt
Clean Ice Machine
If dirt, fruit stains or hands contact the ice cubes inside the ice machine bacteria will be spread into our products, resulting in our guests becoming ill. In addition, trapped dirt will collect and eventually block the drain inside the ice machine preventing it from producing ice.
How to follow up:
- Remove the front panel and check for dust on the filter
- Make sure the drain in the back corner is clean from any dirt
- Look for any dirt inside the ice machine
Clean Fridges & Freezers
Most food items are stored inside our fridges so poor cleaning conditions cause a huge risk for contaminating and infecting stored items. The fridge doors are opened many times during a day meaning they are exposed to a lot of bacteria entering inside.
How to follow up:
- Remove the front panel and check for dust on the filter
- Check for dirt on the fridge door seal
- Check if fridge handles are thoroughly cleaned
- Check if the inside surfaces of the fridge is clean
- Check for ice build-up (plan a freezer defrost over night if needed)
Deep Clean Stock Room + Fridges
Everything we use in JOE & THE JUICE is at some point stored inside our stockroom. Therefore, a poor cleaning condition provides a huge risk for contaminating and infecting stored items. Our stockroom is a central point for having a healthy bar both product wise and workflow wise.
How to follow up:
Stockroom:
- Check the floor cleaning, especially under fridges and dry stock shelfs
- Check if the organisation of the stock room is done well with correct separation of goods and free from the floor
Fridges:
- Check for dirt on the fridge door seal
- Check if fridge handles are thoroughly cleaned
- Check if the inside surfaces of the fridge are clean
Good cleaning vs. Bad cleaning
Practice learnings objectives: On-shift
Learning objectives in practice:
Understand the Importance of Cleaning Day → Treat Cleaning Day like a reset button! A spotless store shows pride, sets the tone, and keeps everything running smoothly.
Master Cleaning Task Follow-Up → Don’t just assign—inspect! Check surfaces, corners, and equipment to ensure tasks are 100% complete. No shortcuts!
Ensure High Standards in Customer Areas → Walk the floor regularly! Tables, counters, and bins must be clean and inviting—guests notice everything!
Prevent Equipment Malfunctions → Daily checks = no breakdowns! Keep dishwashers, ice machines, and fridges clean and running. Small issues? Fix them before they’re big!
Execute Proper Stockroom Cleaning → Organize, wipe, and never let spills or expired products stay. A clean stockroom = fresh ingredients & no contamination!
Apply a Leadership Approach to Cleaning → Lead the charge! Be the first to clean, the first to check, and the last to accept “good enough.” Set the standard!
Daily Reporting → Carry out daily checklists and update track records in RiskProof and honest reporting on any defect
Following exercises must be carried out as part of the training:
How to videos
Cleaning Tasks
Clean Seating and Tables
Clean Trash Bins in Customer Area
Deep Clean Centrifuge
Clean Bar Bins
Clean Bar Lamps + Speakers
Clean Cleaning Tools
Clean Drains
Clean Floor Panels
Clean Menu
Clean Toilets
Clean Walls and Pictures
Clean Fridges
Deep Clean Stockroom + Fridges
Clean Bar Front
Clean Bar Filters
Clean Dishwasher
Clean Centrifuge Cave
Deep Clean Mazzer
Deep Clean Mythos
Deep Clean GB5
Clean Blender
Clean Centrifuge
How to handle Cleaning Detergents
Dishwasher Detergent
Cafiza
Multipurpose
Clean Seating and Tables
Clean Trash Bins in Customer Area
Deep Clean Centrifuge
Clean Bar Bins
Clean Bar Lamps + Speakers
Clean Cleaning Tools
Clean Drains
Clean Floor Panels
Clean Menu
Clean Toilets
Clean Walls and Pictures
Clean Fridges
Deep Clean Stockroom + Fridges
Clean Bar Front
Clean Bar Filters
Clean Dishwasher
Clean Centrifuge Cave
Deep Clean Mazzer
Deep Clean Mythos
Deep Clean GB5
Clean Blender
Clean Centrifuge
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