Full IT Setup Guide

For Market Management Only

Maas360 -Onboarding Guide

For boarding through m2.maas360.com you will need a user. If you don’t have a user contact Mads Cort Graae, or board through this link: m.dm/joejuice

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Boarding through m2.maas360 on you laptop

1.     Before starting remember to name your iPad, so it's easy to find. Ex. CPH AIRPORT T2 – POS – Till 1

2.     Search for user by searching store ID of the relevant store. Ex. 43 – CPH Airport T2. Important that you choose user, and not devices.

3.     Click on ‘Add Device’ in the top right corner to add a device to this user

4.     Click Send Request and enter your password to get access

5.     You will now get a unique QR code you can scan with your camera on the iPad you wish to enroll Maas360 on.

6.     After scanning the QR code click on the given link, and enter login details for the relevant store. Login Detail scan be found in the Maas360 Dropbox folder. If you haven’t received an invite for the folder, contact gs@joejuice.com.

7.     Install & Accept

8.     Your iPad should now be enrolled

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Boarding through m.dm/joejuice 

1.     Before starting remember to name your iPad, so it's easy to find. Ex. CPH AIRPORT T2 – POS – Till 1

2.     Open your browser and go to m.dm/joejuice

3.     Fill out login details for the relevant store. Login Details can be found in the Maas360 Dropbox folder. If you haven’t received an invite for the folder, contact mcg@joejuice.com or mbg@joejuice.com.

4.     Install & Accept

5.     Your iPad should now be enrolled

IMPORTANT: Do not login with any Apple ID

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MaaS360 is a central tool in our bar setup since this is the way, we manage our apps. On our iPads we have two different MaaS360 apps: 

-      The App Catalog: App catalog – here can you find the list, the POS, the waste app, and the music. 

-      MaaS360: Documentation and administrative information, such as manuals for ADYEN(Terminals), support, and MaaS360 settings. 

How to install an app:

All apps can be found in the app catalog, it is, therefore, important to know how you can manage around in the app catalog. When you open up the app catalog app an overview with all apps appears. In the overview, the same app can appear multiple times, since all released versions of the same app appear in this overview.  It is therefore important to check the version number for the apps in the app catalog and alternatively pick the newest release date.

Further info can be found on the IT-page.

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The primary issue with the list is that it won’t connect to the POS iPad. This issue can be solved by deleting the POS app from the POS iPad and afterwards install it again through the MaaS360 app catalog.

You can also try reading the POS Manual for further troubleshooting.

Step 1:
Choose admin button in the top bar in right corner.

Step 2:
Choose settings → Choose printers → Choose the printer e.g. TSP134IIIW (STR_T-001).

Step 3:
Now wait until it is shown as online → The POS is now connected with the printer through the local network.

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If the printer doesn't show up on the POS.

1. Turn off the printer.
2. Turn it back on and hold the feed button in.
3. The Printer will start printing a recipe.
4. Find the IP address in the bottom of the recipe.
5. Add the IP address on the POS.

How to set up Card Terminal

When setting up a new card terminal you will need following 3 things:

• Terminal
• Charger
• Adaptor for the Ethernet cable

Sequence
1. Open the back side of the terminal and plug in the adaptor.

2. Connect the charger with the adaptor.

3. Make sure to plug in the Ethernet cable in the ETH-port on the adaptor.

4. Open settings by pressing 9+Green (at the same time) and enter the password 0856.

5. Press network → Select Ethernet → Enable DHCP → Scroll down and press apply.

6. Press the red button to exit → Press board on the terminal → Scroll down and select store → Press confirm and wait for the terminal to synchronise.

7. Go to settings and press 9+Green → Use same password.

8. Press network and select Ethernet → Make sure DHCP is not activated.

9. Edit the IP Address → Delete the last 3 digits(so there are 6) and replace the deleted digits with number 10 for the first terminal number 11 for the second terminal and so forth.

10. Press green to save the configuration.

11. Go back to the main screen by pressing red two times.

12. Press menu on the POS → Press settings → Choose CC Terminals → Enable EOD → Press add (+) and choose Adyen API terminal.

13. Press 5+green on the terminal → Take the iPad and scan the terminal QR-code.

14. Press confirm to make the iPad log-in and secure that the terminal is found and the log-in succeeded.

15. Make a sample transaction to check if the terminal is connected and working.

If The List Does Not Connect to Master

STEP 1:
Check the wifi is the same as the master iPad.

STEP 2:
Restart the app and press the joe logo → responsibilities → choose correct iPad position/station.

STEP 3:
If this doesn’t work contact local store manager

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Also, if any other problems, make sure to check if you can find your solution on the IT-page before contacting your local DOC Manager.