The Look: Phase 1

Operational Framework

Introductions

In The Look you can see the perfect overview of how the bar setup should look every day, every hour!

If we follow this overview on a daily basis, we can ensure that:

  • Our guests get the best experience possible because the bar area looks nice & tidy.
  • It will be easier to operate the stores because each area looks lean and there are structures of how all areas should be setup

Our goal is to have a lean and clean approach where no unnecessary items are be placed anywhere in the store and we have designated places for all items and equipment that we do need.

1) OUTDOOR AREA

  1. Always follow the outdoor area plan for your bar
  2. Place the outdoor seatings in the morning, before you open the store
  3. Always place the A-Sign on the street so it is visible from a long distance
  4. Do not keep any disturbing signs on the windows - only APP promotion folios are allowed

2.1) BAR APPEARANCE: TILL AREA

  1. Counter top always lean and clean with no other things
  2. All bars should have the Space Pole system with card terminals and iPads
  3. Counter products should always be filled cf. Counter Product Guide
  4. Printer must be underneath the table top
  5. The scanner and scanner bracket should be on the left side of the card terminal
  6. Scanners, chargers and adapters should always be plugged in
  7. Loyalty Cards should always be placed in the cash drawer
  8. Counter product tong should always be placed away from the send out area

2.2) BAR APPEARANCE: JUICE AREA

  1. Counter top always lean and clean with no other things
  2. Remove the fruit display
  3. Always keep the canteens filled
  4. Always keep the non used blenders on the blender station
  5. Only keep 2x2 rows of large and small juice cups
  6. Only keep 1 rows of bowls with 1 row of green shot cups + spoons for the bowls
  7. Only keep 2 rows of juice lids and 1 bag of straws
  8. Always have two clean baskets filled with apples
  9. Keep the vegan shakes and breakfast bowls ingredient in front of the fruit

2.3) BAR APPEARANCE: COFFEE AREA

  1. Always keep the coffee station tabletop clean and lean
  2. Only use 2x pink, yellow and purple and 1x grey cups divided into 4 towers
  3. Always keep the milk pitchers clean and only operate with three milk pitchers at the time
  4. The tamper should always be placed on top of the coffee grinder
  5. Make sure there is no ground coffee leftover on the coffee grinder
  6. Always place a cloth for the espresso machine surfaces and milk steamer on the espresso machine.

2.4) BAR APPEARANCE: SANDWICH AREA

  1. Always keep the sandwich station tabletop clean and lean
  2. Always keep the avocado knife and scraper on the right side of the board
  3. Always keep the bread knife on the right side of the bread cutting board
  4. Place the gluten free paper and gluten free cutting bread and knife should be placed in a plastic canteen behind the bread
  5. Keep the dishwasher surface clean and without any items on top
  6. Keep the shelf clean and lean, by not placing any displays on the shelf. The shelf is placed as an extractor hood for the grills and should not serve a workflow purpose.

3.1) SEND OUT AREA

  1. Always keep the send out area clean and lean.
  2. The list iPad should always be placed away from the sink
  3. Always keep the stapler in front of the List

3.2) PACKAGING CORNER

  1. Always keep the packaging corner clean and lean
  2. Make sure that this corner always has all the necessary packaging items in a large to-go bag hidden behind the espresso machine
  3. Keep the 4 cup holders in front of the to-go bag
  4. Only keep 1x role of stickers in front of the 4 cup holders

3.3) SEND OUT AREA: APP WALL

  1. Always keep the app wall area clean and lean
  2. Place the to-go bags structurally on the wall so it looks lean
  3. Remove all decorations from the wall - only finished orders should be placed on the app wall
  4. Always place the to-go bags so the order receipt it visible for our guests

3.4) COFFEE CONDIMENT CORNER

  1. Always keep the coffee condiment level clean and lean.
  2. Always make sure the coffee condiment is filled with sugar, stirrer, coffee sleeves and lids.

4) CUSTOMER AREA

  1. Always keep the customer area clean and lean
  2. Make sure the trash cans are strategically placed in the store, so our guests use them
  3. Make sure that all seating are placed equally and evenly around the tables
  4. All seating areas should be placed with a minimum distance at 1 meter to the next one
  5. Make sure the plants is placed throughout the store.
  6. Make sure the pillows is placed correct and lean.