JOE Dictionary

4-WALL Leadership is a term used to empower the Bar Manager’s sense of(...)

Refers to all operational aspects within the 4 walls of the(...)

Ambience is what a Juicer or team of Juicers can create when they combine well(...)

An internal team in JOE & THE JUICE hired for the specific purpose of analysing(...)

Bar Manager – The most important position in JOE & THE JUICE! Combines Operational(...)

In JOE, “Behind the Counter” is one of our core values which transcends throughout the(...)

The final practical exam held in the bar to prove that a Prospect(...)

Brand Behaviour is how we naturally behave in the stores. It is what we use(...)

In JOE & THE JUICE, ‘Brille’ is a universal nickname for a person who is yet to become(...)

A training facility with the main objective for preparing multiple(...)

An initiative where the full team are gathered to deep clean the store. Care(...)

Refers to having total ownership of the store by consistently taking care of all(...)

Cleaning-on-the-Go is a workflow we use to ensure our product making stations(...)

To have ‘Clear Optics’ is a state of mind for seeing all areas objectively.(...)

Refers to making your decisions based on a non-emotional analysis. This(...)

Our saying for how we want the bread to be grilled(...)

Having curiosity means that you continuously seek to gain new knowledge to better(...)

Daily Concept Workflow is the entire plan from open to close for what should be done(...)

Direct Operating Cost – all the direct costs of operation and maintenance.

Daily Store Manager – This is a preparation level to become Bar Manager by developing and(...)

In some high-turnover stores it can be necessary operating 2 or 3(...)

E-Campus is our internal online educational platform which provides worldwide access(...)

First in fist out – FIFO is fundamental for a healthy stock handling. FIFO means “First(...)

Refers to the difference between optics when comparing different people’s(...)

Finish one ingredient at a time Being time efficient when making products, by grabbing enough(...)

Gross Margin – To illustrate how we calculate the GM we use the following simplified(...)

“Get Things Done”, is a mind-set for wanting to immediately resolve or act on any(...)

A full week focusing on executing all cleaning tasks in a store, including the cleaning tasks(...)

‘Ingredients, Measurement, Sequence’. What is in the product, how much of each ingredient(...)

It is a state of mind(...)

Juicer – The face of the company who represents our brand as an ambassador. Following the(...)

Joe’s Signature Bread is a Joe patented exclusive ciabatta bread with a high(...)

“Kill the Queue” is a state of mind for everyone to always have behind the(...)

A King Shift is when working a full day in a store from open to close.

Leading Through BTC is the manifestation of a person’s leadership behind(...)

'One Rotation’ is used to describe the motion for how we(...)

Operational Excellence means perfect standards and is the overall goal(...)

Your perception of a given area, person or condition. Such as how clean the Bar(...)

‘Peak Hour Performance’ is a KPI (Key Performance Indicator) for measuring how well a(...)

Point Of Sale – Is our customized “Point of Sale” system where we can handle payments(...)

Is about knowing which procedures you can move faster or slower with when(...)

A Palermo Shift is working a shift which does not include either opening or(...)

Regional Manager – The extension of the country management. BTC Mentor for all stores and(...)

The busiest time of the day in a store when most guests visit at the same time.

Shift Manager – The extension of the BM and in the pipeline to become BM. This is the(...)

A mobile management team who travel from project to project. Specialists within their(...)

The Shiftplan is the tool we use to tactically plan out how we intend to(...)

A contest held to decide the best flaring Juicer (performing tricks while making a(...)

The squared diagonal pattern printed when grilling the bread to create our(...)

Slowly pressing ingredients into the centrifuge to obtain the maximum output of(...)

When trying too hard or rushing too much to work at(...)

The technique used to distribute pesto across the entire sandwich, which ensures(...)

Refers to being both time and waste efficient by switching between the spill cup(...)

Team Development is when you aim for progress with the entire team by(...)

Creating the most optimal shiftplan every day by considering Juicer(...)

A Digital List which connects to the POS System and displays the orders in an(...)

A term used to explain that a person has the correct/wrong(...)

An app to register everything we waste for whatever the reason might be. This is to(...)

Refers to how the sandwich must to be packed (tight). It needs to be wrapped so(...)

The guest might have had a bad day and overreacts to the issue(...)

"One apple more, one less store" Refers to using slow press to avoid needlessly wasting. If(...)