A Shift Supervisor at Joe & The Juice is responsible for overseeing the daily operations of their assigned shift. This includes:
- Managing staff
- Ensuring guest satisfaction
- Maintaining operational efficiency
The Shift Supervisor acts as a leader and mentor to the team, fostering a positive work environment and ensuring compliance with company policies and procedures. They should be capable of running the store smoothly in the absence of the Store Manager, focusing on four key areas:
- Engaged Employees
- Clean Bar and Customer Area
- Till Captain Performance
- Satisfied Guests
You will achieve this by leading by example, being aware of the 4-walls, delegating tasks effectively, and utilising the store's whiteboard. As the manager for the day, it is crucial that you lead and guide your team by being vocal and diligent in your follow-up.
This training program will provide you with the tools and knowledge to understand the operational dynamics of the bar and help you manage your shift effectively. It includes:
- A cleaning day to familiarize you with our cleaning task standards
- How to handle deliveries
- Conduct inventory counts
- Complete necessary reporting
Additionally, the program covers how to become a trainer and, most importantly, how to lead your