Refers to all operational aspects within the 4 walls of the store which the Bar Manager can have a direct and immediate effect on day-to-day such as activating: XonTill, Xonshift, KTQ, DCWF, Customer Area, Toilets etc. It is everything which happens inside the 4-Walls that can be adjusted or altered on-site by the Bar Manager to influence the overall guest experience and performance of the store.
4-WALL OPERATIONAL PERFORMANCE is about securing the guest experience and prioritizing what you can see inside the 4-Walls rather than numbers or reports (GM, Index, Productivity).