Operational Excellence means perfect standards and is the overall goal to reach for the operational management team (RM, OM, CM) across all stores. It requires taking all the small steps to fully implement 4-WALL OPERATIONAL PERFORMANCE & 4-WALL LEADERSHIPwhich creates an independent and self-sustainable organism. Meaning that the systems implemented, continuously run the stores extremely efficiently and flawlessly. Operational Excellence is a lot of small things done well and hyped up.