Ensure a nice-looking Counter Product Display
Training Introduction
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Our Training Mantra
The Training Mantra is our fundamental formula to follow when training a Juicer. Following the Training Mantra will ensure that all Juicers are confident in their new role, and ensure they reach the desired skills to become a capable Juicer.
Why do we need a Training Mantra?
At JOE & THE JUICE it is required that we are adaptable to any situation. Our product range is continuously being developed and updated to stay relevant, so to give everyone a chance for success, we offer a bite sized training approach to everyone wanting to be a part of the team. All new employees deserve the same opportunity for growth - that’s why it is crucial for all Trainers to follow the training mantra in any given Juicer module training.
What does it mean?
When training a Juicer module, both the trainer and the Juicer must follow this process step by step: First, complete the relevant Attensi modules. Then, receive practical training alongside the trainer. After that, practice the training. Finally, the Juicer must be validated in the module. Only after a successful validation can training for the next station or module begin. Step by step, all the way!
The right appraoch for the right training
At Joe & The Juice, training isn’t just about learning skills—it’s about Growth. A strong training environment means that trainees not only receive instructions but actively engage in learning, ensuring they feel included and confident in taking on responsibility. Trainers play a key role in guiding trainees through the learning process by applying Directive and Supportive Behavior at the right moments.
The Juicer/Trainer model illustrates this journey. Understanding when to apply Directive and Supportive Behavior helps trainers progress through this model effectively.
Directive Behaviour
This step involves providing clear instructions, demonstrating tasks, and setting expectations. At the start of training, Juicers benefit from having a clear structure of what they need to learn, and letting them feel a sense of confidence to feel comfortable in their role.
This step ensures that information is not just heard but processed and understood.
Directive training plays a crucial role when training On-Top. Trainees absorb information and benefit from clear guidance. This structured approach promotes Inclusion, ensuring that every juicer starts from the same place.
Supportive Behaviour
This step involves stepping back, asking questions, and encouraging independent thinking. As trainees gain experience, opportunities for problem-solving and confidence-building become more important.
This approach becomes essential in the Practice Period, where trainees transition from following instructions to applying skills independently. A supportive trainer fosters a culture of Positive Attitude, where progress is the goal, rather than perfection.
Sum Up
A great trainer knows when to step in and guide, and when to step back and let the trainee work on their own. Giving clear instructions helps trainees learn the basics, while offering support and encouragement builds strong team bonds and a culture of learning and growth.
By mixing both styles—teaching and supporting—training at Joe & The Juice becomes more than just learning skills. It helps create confident, independent team members ready to grow and succeed.
Training Platforms
When training a new Juicer, three different platforms are being utilised. Each platform serves a purpose to ensure the training reaches the highest quality and outcome for both the Juicer and the store:
1. Attensi - Juicer Knowledge
Juicer to pass modules in different stages:
Juicer to pass modules in different stages:
- Juicer knowledge taught in an engaging & gamified way
- Juicer to play Attensi without any other preparation
- They are supposed to certify the module in 2-4 attempts
- Learnings in categories to conquer on step at a time
- Serves as preparation for practical training
Goal = Be confident in training area
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Access the ”Attensi page” located in the Employee Handbook for more information about the Attensi training platform: —> EMPLOYEE HANDBOOK: ATTENSI
2. E-Campus - Trainer Guidelines
Trainer to carry out training aligned with all chapters in each training module:
- Best practice of all procedures for the Trainer’s purpose
- All Juicer training modules consist of three sections:
1. Clear training recipe for the Trainer to follow
2. Clear bite-sized chapters the Trainer must cover
3. Clear goals for the Juicer to perform at Validation shift
Goal = Backbone of all training for all Trainers
3. Validation & WP2 - Validation & Tracking
Manager to carry out validation using validation checklist and grade training in WP2 to update training history
- Validation Checklist found in each training module
- Validation carried out by the Manager
- Trainer is responsible for grading and updating training history
Goal = Have clear overview of training history (both training & validation) on store level
Access “How to plan training” page for more guidance in technicalities about planning and grading training in WP2 —> HOW TO PLAN TRAINING
The Training Journey
In order to make the training journey as smooth as possible for the new Juicer, it is important to understand all stages of the Juicer’s development. Following is the full Juicer training journey. It is the Manager’s responsibility to ensure the new Juicer’s onboarding, training and development is carried out according to the below steps:
The training journey is completely aligned with Attensi and the e-Campus modules available, except the in-store onboarding which has to be carried out in-person. After the in-store onboarding, the training is divided into bite-sized stages. By focussing on learning the knowledge of each training theme one by one, we ensure the new hire has enough time and practice to digest the new learnings and put them into practice behind the counter, before moving on to the next training module.
STEP 1
Stage 0 - In-store Onboarding
The first step of the training journey is a physical onboarding with the Manager taking place in the store. This stage is important to provide the employee with the necessary information, alignment of expectations, while also fostering a positive and welcoming work environment. Checkout the next tab for more information about the In-store Onboarding!
STEP 2
The first two training stages are a bit different than the rest as they aim to give a good introduction to the general knowledge of the role and key procedures of being behind the counter.
Stage 1: Welcome to Joe
An introduction to the training journey, our history, and our virtues.
Stage 2: Before your first shift
An introduction to our guest experience concept Brand Behaviour and our important Hygiene procedures. These learnings are elementary no matter which work-station the new hire is starting their training at.
STEP 3
Stage 3-8: Food, Juice, Coffee, Till, Opening & Closing
The remaining of the training stages should be completed in line with our bite-sized training approach:
- Knowledge in Attensi - Build knowledge in Attensi
- Training On Top - Side by side with the in-store trainer, learnings recipes, tools and best practices
- Practice On Shift - Start practicing on their own, with the trainer close by to support
- Validation - Become validated in the training showing the right theoretical knowledge and practical capabilities
This means that the new hire should complete the Attensi training stage, attend their practical training, have time to put their new learnings into practice on shift, and then be validated. Once they have passed the module validation, they will move on to the next training stage!
VALIDATION (ANY MODULE)
For each of the above training stages, the Juicer trains in Attensi until they reach the dotted line: “STOP HERE – continue at your validation”.
Important: This point marks the end of the theoretical preparation. The Juicer pauses the journey and moves to real-life on-top training with the Trainer in-store. Prior to their practical validation, the Juicer returns to Attensi to complete the theoretical validation for the training stage.
This flow ensures every Juicer gains both theoretical knowledge and real-life practice before getting validated and progressing to the next training stage.
SUM UP
Every new Juicer in the store must first receive an in-store onboarding and then complete the “training onboarding” in Attensi. From there on, the Juicer will go through each of our training modules according to the below steps:
- Complete modules in Attensi -> Stop at dotted line
- Receive practical training on-top
- Practice new learnings on shift
- Complete the theoretical validation in Attensi (this is the key to the practical validation shift)
- Attend the practical validation in-store
- Move on to next training module!
It’s important that all Juicers receive full training and validation in all our six training modules, so we ensure they build the right capabilities to perform in the bar!
HAPPY TRAINING!
Introduction
In JOE & THE JUICE we believe that a structured onboarding process is essential to ensure that new employees successfully transition into their new job.
A structured onboarding should provide the employee with the necessary information, alignment of expectations and resources to feel confident and to become an engaged member of your team, while also fostering a positive and welcoming work environment.
In JOE & THE JUICE we consider the first 6 months of an employee’s life cycle the onboarding phase.
The following structure outlines the in-store onboarding structure for new team members and should be carried out by either the BM or RM, hereafter named The Onboarder.
The First Impression
A first impression is according to studies made after only 30 seconds.
Researchers at New York University found that first impressions are hard to shake, even when subsequent information contradicts those initial impressions. Participants in the study continued to rate a person as less trustworthy, likable, and competent even when they were presented with information that contradicted their initial impression.
Therefore, it is paramount that the Onboarder is well prepared for the welcome of a new Juicer. Additionally, to ensure a seamless onboarding experience for the new Juicer, it is recommended to schedule their first day of work during a low revenue day, preferably on a Monday Palermo shift.
How to make a great first impression:
- Use positive body language, smile and be welcoming.
- Be inclusive, attentive, and appreciative.
- Be well prepared.
- Act professional.
Usual 4 mistakes:
- Being on shift when meeting the Juicer
- Not being prepared
- Being stressed or unfocused
- First day of BTC on a peak day
In-store onboarding steps
Both the Juicer and The Onboarder will be assigned 1 hour on-top each. During this hour The Onboarder will take the Juicer through 6 steps.
Preparation
- Add shifts on WP following the training schedule (Use Shadow juicer function)
- Use training tags on all training shifts
- Add 1 hour before first shift for in-store onboarding (for both juicer and onboarder)
- Add the 5 touch base meetings (15 minutes) with tags, prior to a shift:
- After 7 days of employment
- After 14 days of employment
- After 21 days of employment
- After one (1) month of employment
- After two (2) months of employment
- Confirm date/training plan with new juicer.
Step 1: Call the new Juicer
- Make a personal introduction of yourself.
- Invite the new Juicer to the in-store onboarding meeting.
- Explain where the bar is located, when the juicer should meet up and what clothes to wear.
Step 2: in-store Onboarding meeting
- Find a suitable place to have the onboarding meeting prior to the juicer's arrival.
- Welcome the juicer.
- Offer the Juicer a product.
- Introduce yourself by telling both some relevant work-related and personal information.
- Ask the Juicer to make a short introduction of themselves.
Step 3: Practical Information / Store orientation
- Take a guided tour through the store and show facilities such as toilet, stock room, where to put the juicers outerwear etc.
- Make introduction of the team at work
- Show the Clock-In App and employee meals.
- Remind the juicer about the dress code and personal hygiene
- Inform about contact info on RM/AM and P&C Manager
Step 4: Training
- Show where to find the Shiftplanner and My Shiftplanner
- Go through the training plan and availability of the prospect juicer
- Align on potential vacation of the juicer and inform about vacation structure
- Play through first Attensi game toghether
- Recap on the training period including Attensi
Step 5: Expectations
It is important the new employee is aware of what you are expecting of them and their work. Ensure to use the below points in your conversation, which have already been introduced through their online onboarding;
- Happy to be here
- Dedication and high work ethic
- Humble & honest approach
- Creating great guest experiences
Explain “The Basics” as set out below:
- Punctual attendance
- Follow dress code
- High level of personal hygiene
- Knowledge of local policies
- Recap the Moneyball-system
Step 6: Goodbye / recap
- Quick recap of training plan and expectations
- Remind when the next Touch base is planned
- Explain what they can expect from us
- A fun, inclusive and diverse workplace
- An exiting journey that requires hard work
- A comprehensive training plan
- Continuous follow up through touch bases
- Ask if the Juicer has any questions.
Touch Base Introduction
A Touch base is a short meeting of 15 minutes with the Juicer. When having touch base meetings, it is The Onboarders chance to follow up with the Juicer and to make sure the Juicer will feel heard/listened to. This is a key factor when onboarding new employees. It contributes to an onboarding progress where the Juicer will feel acknowledged, included, and heard. Finish all meetings by introducing the agenda for the next meeting.
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