E-Campus

4-Wall Leadership

4-WALL Leadership is a term used to empower the Bar Manager’s sense of(...)

4-Wall Operational Performance

Refers to all operational aspects within the 4 walls of the(...)

Ambience

Ambience is what a Juicer or team of Juicers can create when they combine well(...)

Audit Unit

An internal team in JOE & THE JUICE hired for the specific purpose of analysing(...)

Bar Manager – The most important position in JOE & THE JUICE! Combines Operational(...)

BTC

In JOE, “Behind the Counter” is one of our core values which transcends throughout the(...)

Basic Performance Shift

The final practical exam held in the bar to prove that a Prospect(...)

Brand Behaviour

Brand Behaviour is how we naturally behave in the stores. It is what we use(...)

Brille

In JOE & THE JUICE, ‘Brille’ is a universal nickname for a person who is yet to become(...)

Campus Training Centre

A training facility with the main objective for preparing multiple(...)

Care Nights

An initiative where the full team are gathered to deep clean the store. Care(...)

Care Optics

Refers to having total ownership of the store by consistently taking care of all(...)

Clean on the Go

Cleaning-on-the-Go is a workflow we use to ensure our product making stations(...)

Clear Optics

To have ‘Clear Optics’ is a state of mind for seeing all areas objectively.(...)

Concept Engineering

Refers to making your decisions based on a non-emotional analysis. This(...)

Crispy and Thin is the way to begin!

Our saying for how we want the bread to be grilled(...)

Curiosity

Having curiosity means that you continuously seek to gain new knowledge to better(...)

DCWF

Daily Concept Workflow is the entire plan from open to close for what should be done(...)

DOC

Direct Operating Cost – all the direct costs of operation and maintenance.

DSM

Daily Store Manager – This is a preparation level to become Bar Manager by developing and(...)

Don’t be afraid – Activate

In some high-turnover stores it can be necessary operating 2 or 3(...)

E-Campus

E-Campus is our internal online educational platform which provides worldwide access(...)

FIFO

First in fist out – FIFO is fundamental for a healthy stock handling. FIFO means “First(...)

Finding the Gap

Refers to the difference between optics when comparing different people’s(...)

Finish one ingredient at a time

Finish one ingredient at a time Being time efficient when making products, by grabbing enough(...)

Gross Margin – To illustrate how we calculate the GM we use the following simplified(...)

GTD

“Get Things Done”, is a mind-set for wanting to immediately resolve or act on any(...)

Hell Week

A full week focusing on executing all cleaning tasks in a store, including the cleaning tasks(...)

IMS

‘Ingredients, Measurement, Sequence’. What is in the product, how much of each ingredient(...)

If you clean it every day, then you don’t have to clean it every day

It is a state of mind(...)

Juicer – The face of the company who represents our brand as an ambassador. Following the(...)

Joe’s Bread

Joe’s Signature Bread is a Joe patented exclusive ciabatta bread with a high(...)

Kill the Queue

“Kill the Queue” is a state of mind for everyone to always have behind the(...)

King Shift

A King Shift is when working a full day in a store from open to close.

Leading through BTC

Leading Through BTC is the manifestation of a person’s leadership behind(...)

One Rotation

'One Rotation’ is used to describe the motion for how we(...)

Operational Excellence

Operational Excellence means perfect standards and is the overall goal(...)

Optics

Your perception of a given area, person or condition. Such as how clean the Bar(...)

PHP

‘Peak Hour Performance’ is a KPI (Key Performance Indicator) for measuring how well a(...)

POS

Point Of Sale – Is our customized “Point of Sale” system where we can handle payments(...)

Pace Yourself

Is about knowing which procedures you can move faster or slower with when(...)

Palermo Shift

A Palermo Shift is working a shift which does not include either opening or(...)

Regional Manager – The extension of the country management. BTC Mentor for all stores and(...)

Rush Period

The busiest time of the day in a store when most guests visit at the same time.

Shift Manager – The extension of the BM and in the pipeline to become BM. This is the(...)

SWAT

A mobile management team who travel from project to project. Specialists within their(...)

Shiftplan (WP2)‍

The Shiftplan is the tool we use to tactically plan out how we intend to(...)

Showoff

A contest held to decide the best flaring Juicer (performing tricks while making a(...)

Signature Roast

The squared diagonal pattern printed when grilling the bread to create our(...)

Slow Press

Slowly pressing ingredients into the centrifuge to obtain the maximum output of(...)

Slow is smooth, and smooth is fast

When trying too hard or rushing too much to work at(...)

Snake Pesto

The technique used to distribute pesto across the entire sandwich, which ensures(...)

Spill Cup

Refers to being both time and waste efficient by switching between the spill cup(...)

Team Development

Team Development is when you aim for progress with the entire team by(...)

Team Positioning

Creating the most optimal shiftplan every day by considering Juicer(...)

The List

A Digital List which connects to the POS System and displays the orders in an(...)

To have good/bad optics

A term used to explain that a person has the correct/wrong(...)

Waste on the List

An app to register everything we waste for whatever the reason might be. This is to(...)

Wrap Tight

Refers to how the sandwich must to be packed (tight). It needs to be wrapped so(...)

“It’s never about the coffee”

The guest might have had a bad day and overreacts to the issue(...)

“One apple more, one less store”

"One apple more, one less store" Refers to using slow press to avoid needlessly wasting. If(...)

4 Wall Operational Performance

Training Flip Cards

Morning

Morning

Midday

Midday

Afternoon

Afternoon

Choose your bar type

Icon Bar (Legacy)
2002 - 2018

Icon Bar (New)
2018 - Now

4 Wall Operational Performance

Training Flip Cards

Morning

Morning

Midday

Midday

Afternoon

Afternoon

Choose your bar type

Icon Bar (Legacy)2002 - 2018

Icon Bar (New)2018 - Now

Icon Bar (Legacy)
2002 - 2018

Icon Bar (New)
2018 - Now