1.1 Count

• When entering the count, you can split the count into different sections according to where your goods are stocked in the store. Press the plus tab if you want to add a new section.
• Preferably the counting areas should be: Bar – Stockroom – Back of House or Stockroom 2. Do not specify and complicate the counting areas too much!
• When counting different areas in the store, all amounts will be added and put together in the final count.
• The sequence you count in the first time will appear next week, so you can count in the same sequence again.
• If you want to change the sequence, swipe the good to the left to remove it. Then you can add the other item you want instead. Then this will be your new sequence for next week.
• When each area is done and counted, confirm the counting area.

• When all areas each have been confirmed, confirm the count by tapping the tick-sign in the top right corner. Now you will get a full Count Review of the whole count summing up each counting area.
• This should be looked through, so no mistakes happen. If you want to change the amounts of counted goods, go back to the specific counting area, and change the amount. When you have double-checked the amount of each good, choose “Next” in the top right corner.
  

• Now, you will get an overview of all items and goods that haven’t been counted, also known as zero-count.
• Make sure that you don’t forget to count any items. If you want to edit any of the zero-count items, tab the item in the overview and you will be directed to the counting areas again.
• When you have modified the zero-count items and made sure that none of them actually are in stock and, furthermore, that all items in the Count Review are 100% correct, you sign the count by tapping the button in the top right corner.
• You will later on the same day receive a Re-count with possible counting mistakes. You should look through your recount forwarded by the Purchasing Manager and edit any possible mistakes as soon as the Re-count sheet is received. Remember to sign the count again after editing any goods or items.

1.2 Order

• When you have completed the count and made possible changes according to the re-count, you need to confirm the ordering of goods for the next delivery right after. You should not confirm the ordering before the re-count has been done, otherwise the changes won’t be included.

Sequence:
Execute count –> Edit possible re-counts –> Confirm order

• ‍‍The size of the ordering depends on your ideals. So, if your ideal for milk is 50L and you count 20L, then your order will be on 30L.
• When entering the ordering section, tab each good and confirm it once at a time. When all goods have been confirmed, confirm the whole order at the bottom.

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Your workplaces

• Your workplaces is simply just a list of the stores you are assigned to. This feature is more relevant for Regional Manager’s and SWAT’s who are doing tasks in several stores.
• When you are assigned to more stores, it is crucial that you always double-check that you are opening the right store’s Current Tasks.

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Delivery Reporting

The Delivery Reporting is the Purchasing Manager’s tool to follow up on each delivery. The Delivery Reporting Typeform must be filled out after every single delivery, even when everything in the delivery was correct. This way the Purchasing Manager knows that no further actions are necessary.

FM Reporting

In order to get any issues in your store fixed, you need to fill out the FM Reporting Form to the local Facility Management department.

If the problem is super urgent causing major operational difficulties, you should at all times contact your local FM Manager. Otherwise, fill out the sheet thoroughly and Facility Management will get back to you.

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How to report an issue

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1) Choose what appliance there is an issue with

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2) Describe issue

When describing issue be as detailed and concrete as possible. This will make it easier and faster to process the ticket and will reduce the need for FM to reach out for more details - increasing time to solve and workload.

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3) Choose urgency

Remember that FM have a lot of stores to take care of and it will not help or be beneficial if you report a non-urgent matter as a level 5. Please follow the guidance of level 1-5 when choosing.

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4) Add photos/documentation

Always add photos and the better they show of the problems the easier it will be for the FM Manager to identify problem and choose right solution up front. This increase resolution times and decrease needs for physical visits (if possible).

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