Introduction

After completing the Manager training in the Leadership Academy modules and the selected RM leadership program modules, the Manager is now fully prepared to take the final exam. During this exam, the Manager will showcase their knowledge of the program and be assessed on how well they have retained the material and their ability to implement the learnings to increase performance in their own store.

The final exam presentation is an opportunity for the Manager to demonstrate their skillset and mindset to members of the Market Management team.

The exam consists of 4 subjects (2/30/8/10 minutes) and a validation (10 minutes) with a total duration of the exam being 60 minutes. Additionally, the Manager gets 20 minutes to prepare for a case, they pick at the beginning of the exam (one of the four subjects; for the rest of the subjects the Manager has prepared before meeting up for the exam).

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Learning Objective

The Manager is expected to have a Commercial mindset, which is the ability to create operational excellence by leading and developing people in alignment with our COMPANY VIRTUES.

The Manager is required to demonstrate the commercial mindset by mastering the Circle of Operational Excellence with both people and operational perspectives.

The Manager will be evaluated on the following criteria:

• Is the Manager capable of demonstrating a Virtue Based Leadership Mindset?
• Is the Manager capable of demonstrating both people and operational skills?
• Is the Manager capable of leading and developing people with a people-centric mindset?
• Is the manager capable of demonstrating skills to manage the Operational Requirements regulations and guidelines?
• Is the manager capable of demonstrating skills to lead Employee Engagement in all areas of the Juicer employee lifecycle?
• Is the manager capable of demonstrating skills to lead the team aiming to deliver a perfect Guest experience every time?
• Is the manager capable of demonstrating improvement of “Brilliant Basic” Store Performance based on detailed actions in the performance review. (Business Review)

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Presentation Structure

The Manager will present a total of four subjects during the exam. The Trainer and the Censor are obligated to uphold a dialogue during the presentation of each subject to ensure that all essential aspects of the training are covered.

The Examinator is the person having delivered the majority of the Manager training and is responsible for guiding the dialogue to exploit the Manager's full potential while following the agenda during the presentation.

The Censor is responsible for keeping track of time and ensuring that all are evaluated fairly and equally in line with the above Performance Indicators & Learning Objectives.

The Manager will throughout the exam cover a prepared full STM Business Review for their store, select one action from the Business Review and solve a Case Study by activating relevant Leadership Skills learned from the Program.

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The Presentation FLOW

1. Introduction: 2 min – Tool: PowerPoint
2. Deep-dive STM Business Review – Use 'W.D.G.L.L.' for Audit Ref: 30 min – Tool: PowerPoint/Excel
3. Weekly Rhythm of the Business Planning & Execution method (BB): 8 min – Tool: PowerPoint
4. Situational Leadership Case: 10 min – Tool: PowerPoint
5. Validation

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The Manager will create the presentation based on the structure and time limits provided above. During the presentation, time must be set aside by the Manager for the Examinator and Censor to ask questions. These questions will focus on clarifying the content and evaluating how well the Manager meets the Learning Objectives.

PLEASE NOTE: THE MANAGER MUST HAVE FILLED OUT AND UPDATED THEIR COMPLETE H.D.G.L.L., EXCEL TOOLBOX & BUSINESS REVIEW IN ORDER TO ATTEND THE EXAM.

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1: Introduction (2 Minutes)

The Manager will start the exam by presenting their own most important Leadership Virtues; one people and one operational focused value. The Manager will explain how they strive to use them in alignment with Company Virtues in their daily work in their store.

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2: Deep-dive STM Business Review – Use 'W.D.G.L.L.' for Audit Ref (30 Minutes)

WHY: Manager to present why it is important to work with these specific actions above the others from a BB performance perspective.

WHAT: Manager to explain what result you expect the chosen action to deliver.

HOW: Manager to present the action in detail (Short term: What do you do, how do you do it, when do you do it and Long term: what is your new habit/routine or how do you follow-up) and explain the theory in detail. Follow Business Review Template.

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3: Weekly Rhythm of the Business Planning & Execution method (BB) (8 Minutes)

WHY: Manager to present why it is important to work with this tool and explain main theory from the Training.

WHAT: Manager to explain the main functions and weekly tasks / focuses for the .

HOW: Manager to present and argue for overall store performance and select the weekly follow up methods aligning with the weekly task and rhythm of the business structure to ensure BB performance.

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4: Situational Leadership Case (10 Minutes)

WHY: Based on the picked Case Study, Manager to select two leadership skills to show situational leadership and explain the main theory.

WHAT: Manager to present the content in the picked Case Study.

HOW: Manager to present an action plan to solve the situation in the picked Case Study and improve circle of operational excellence, both short- and long term.

The Manager will be asked to explain the root cause of the selected situational study case.

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Manager to apply and activate skills amongst the remaining skills:

Leadership Academy modules

• Strategic Thinking
• Store Performance
• Employee Development Talks
• Disciplinary Actions
• Food & Bar safety
• Employee Engagement
• Recruitment
• Onboarding
• Brand Behaviour
• Shift Planning
• Supply Chain Management
• Store Maintenance

RM leadership program modules

• Pipeline
• Critical Thinking
• Communication
• Follow up
• Mentoring
• Torch-Bearer

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Validation

The Manager will be rated from 1-4 points within each subject.

Both the Examinator and Censor will each download and/or print the VALIDATION SHEET to take notes, provide constructive feedback and give a final rating.

When validating, the Censor first presents their validation to the Examinator and the Examinator complements the validation with their observations. The mutual validation is then presented to the Manager by the Examinator following the validation sheet.

In case of disagreement between the Censor and Examinator, it is the Censor's validation which is given to the Manager.

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The Manager will receive the following score based on their presentation:

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AFTER A COMPLETED EXAM, THE MANAGER IS QUALIFIED TO RECEIVE A DIPLOMA AND CERTIFICATE

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The Following is for Trainers only, content is password protected

Download Exam Cases here: EXAM CASES

Download the Certificate here: CERTIFICATE

Download the Assistant Store Manager Job Description here: Job Description - Assistant Store Manager

Download the Store Manager Job Description here: Job Description - Store Manager

Download the District Manager Job Description here: Job Description - District Manager