Introduction

After completing the Manager training in the Leadership Academy modules and the selected RM leadership program modules, the Manager is now fully prepared to take the final exam. During this exam, the Manager will showcase their knowledge of the program and be assessed on how well they have retained the material and their ability to implement the learnings to increase performance in their own store.

The final exam presentation is an opportunity for the Manager to demonstrate their skillset and mindset to members of the Market Management team.

The exam consist of 4 subjects (2/8/10/10 minutes) and a validation (10 minutes) with a total duration of the exam being 40 minutes. Additional the Manager gets 20 minutes to prepare for a case, they pick at the beginning of the exam (one of the four subjects, for the rest of the subjects the Manager has prepared before meeting up for the exam).

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Learning Objective

The Manager is expected to have a Commercial mindset, which is the ability to create operational excellence by leading and developing people in alignment with our COMPANY VIRTUES.

The Manager is required to demonstrate the commercial mindset by mastering the Circle of Operational Excellence with both people and operational perspectives

The Manager will evaluated on the following criteria:

• Is the Manager capable of demonstrating a Virtue Based Leadership Mindset?
• Is the Manager capable of demonstrating both people and operational skills?
• Is the Manager capable of leading and developing people with a people-centric mind-set?
• Is the manager capable of demonstrating skills to manage the Operational Requirements regulations and guidelines?
• Is the manager capable of demonstrating skills to lead Employee Engagement in all areas of the Juicer employee lifecycle?
• Is the manager capable of demonstrating skills to lead the team aiming to deliver a perfect Guest experience every time?
• Is the manager capable of demonstrating improvement of Store performance based on detailed actions in the performance review (MORS)

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Presentation Structure

The Manager will present a total of four subjects during the exam. The Trainer and the Censor is obligated to uphold a dialogue during the presentation of each subject to ensure that all essential aspects of the training are covered.

The Examinator is the person having delivered the majority of the Manager training and is responsible for guiding the dialogue to exploit the Managers full potential while following the agenda during the presentation.

The Censor is responsible for keeping track of time and ensuring that all are evaluated fair and equally in line with above Performance Indicators & Learning objectives.

The Manager will throughout the exam cover a prepared full MORS template for their store, Select one action from from the MORS and solve a Case Study by activating relevant Leadership Skills learned from the Program.

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The Presentation FLOW

1. Introduction: 2 min – Tool: PowerPoint

2. MORS template: 8 min – Tool: PowerPoint/Excel

3. One action from MORS: 10 min – Tool: PowerPoint

4. Case Study: 10 min – Tool: PowerPoint

The Manager will create the presentation based on the structure and time limits provided above. During the presentation, time must be set aside by the Manager for the Examinator and Censor to ask questions. These questions will focus on clarifying the content and evaluating how well the Manager meets the Learning Objectives.

PLEASE NOTE: THE MANAGER MUST HAVE FILLED OUT AND UPDATED THEIR COMPLETE EXCEL TOOLBOX AND MORS TEMPLATE IN ORDER TO ATTEND THE EXAM.

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1: Introduction (2 Minutes)

The Manager will start the exam by presenting their own most important Leadership Virtues; one people and one operational focused Virtue. The Manager will explain how they strive to use them in alignment with Company Virtues in their daily work.

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2: MORS template (8 Minutes)

WHY: Manager to present why it is important to work with this tool and explain main theory from the module.

WHAT: Manager to explain the main functions of the MORS template.

HOW: Manager to present and argue for overall store performance. And select one action from the MORS to be used in the following Deepdive presentation.

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3: Deep dive in one action from MORS (10 Minutes)

WHY: Manager to present why it is important to work with this action above the others from a performance perspective

WHAT: Manager to explain what result you expect the choosen action to deliver

HOW: Manager to present the action in detail (Short term: What do you do, how do you do it, when do you do it and Long term: what is your new habit/rutine or how do you follow-up) and explain the theory in detail

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4: Situational Leadership Case (10 Minutes)

WHY: Based on the picked Case Study, Manager to select two leadership skills to show situational leadership and explain the main theory.

WHAT: Manager to present the content in the picked Case Study.

HOW: Manager to present an action plan to solve the situation in the picked Case Study and improve circle of operational excellence, both short- and long term.

The Manager will be asked to explain the root cause of the selected situational study case.

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Manager to apply and activate skills amongst the remaining skills:

Leadership Academy modules

• Store Maintenance
• Employee Development Talks
• Disciplinary Actions
• Food & Bar safety
• Employee Engagement
• Recruitment
• Onboarding
• Brand Behaviour
• Shift Planning
• Supply Chain Management

RM leadership program modules

• Pipeline
• Critical Thinking
• Communication
• Follow up
• Mentoring
• Torch-Beare

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Validation

The Manager will be rated from 1-4 points within each subject:

Both The Examinator and Censor will each download and/or print the VALIDATION SHEET to take notes, provide constructive feedback and give a final rating.

When validating, the Censor first presents their validation the to the Examinator and the Examinator complements the validation with their observations. The mutual validation is then presented to the Manager by the Examinator following the validation sheet.

In case of disagreement between the Censor and Examinator it is the Censors validation which is given to the Manager

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The Manager will receive the following score based on their presentation:

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AFTER A COMPLETED EXAM, THE MANAGER IS QUALIFIED TO RECEIVE A DIPLOMA AND CERTIFICATE

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The Following is for Trainers only, content is password protected

Download Exam Cases here: EXAM CASES

Download the Certificate here: CERTIFICATE

Download the Assistant Store Manager Job Description here: Job Description - Assistant Store Manager

Download the Store Manager Job Description here: Job Description - Store Manager

Download the District Manager Job Description here: Job Description - District Manager

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