Introduction

Welcome to your training module on Team Positioning!

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The What

Team Positioning is a tool that can be used to optimise the team assigned to the shiftplan for any given day. The purpose of the system is to divide the bar into work-stations for the Juicers to perform at full potential, both individually and as a team behind the bar.

Team Positioning is often used for stores with four or more on shift, but can still be used with less than four if desired. It is strongly advised that there is always a Manager Shift and a Till Captain assigned to the shiftplan during all opening hours. Once Till Captain and Manager Shift are positioned, there is no specific sequence for which role that can be assigned next

— Example: A Manager may decide to assign a Barista Captain before a Food Captain due to the high coffee sales.

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The 8x Team Positioning roles are:

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Team Positioning is a great tool to improve:

• Employee Engagement
• Store Cleanliness
• Till Performance
• Guest Experience

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The WHY

In continuation with our vision “To become the first truly global people focused F&B brand”, we aim to create a store environment that is vibrant, engaging, and efficient. Our Team Positioning system is a key part of this vision. By dividing the bar into sections and assigning clear roles and responsibilities, we’re aiming for more than just efficient operations - we’re building a culture of meaningful work.

Team Positioning helps our staff understand their unique contributions and their role within the larger team. It provides clear expectations, identifies areas for improvement and acknowledgement, and provides opportunities to progress.

In a nutshell, Team Positioning isn’t just about managing workflow. It is driven by the belief that when team members understand their roles and see the value they bring, they become more engaged, motivated, and productive which ultimately creates a better guest experience.

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The HOW

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Implementation in New Stores

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Step 1: Make an Implementation Plan

It is ideal to implement Team Positioning into a new store with a gradual approach. Starting with one day a week (busiest day) and gradually adding more days based on the store readiness, team adaptability, and recruitment requirements.

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Step 2: Manager Meeting

The local responsible will host a meeting with the Manager team of the store. All implementation content on e-Campus will be presented fully. The Manager will also be assigned to make the optimal Team Positioning Overview for the first testing day to present at the Team Meeting.

Outcome: Managers of the store should understand the framework and the purpose of running Team Positioning as well as the importance of a Manager shift.

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Step 3: Team Meeting

The local responsible & Managers will present the Team Positioning Roles, the plan for the coming weeks and the Team Positioning Overview for the first testing day.

Outcome: Each team member should have a basic understanding of the different roles, but more importantly know which role they are starting with and their individual role goals.

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Step 4: Follow up until it’s implemented

Store Visit: The local responsible to visit the store on the initial launch dates to observe, give feedback and plan next steps with the implementation (expand testing days).

Bi-Weekly Meeting: Host bi-weekly meetings with Manager and Regional Manager, to run through the intel gathered from store visits the last 2 weeks and agree on action points.

Continue visiting the store and running bi-weekly meetings until Team Positioning is fully implemented and handed over to the Regional Manager to continue.

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Appendix — Checklist:

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1. Shiftplan Tags: Ensure Team Positioning tags are available on the shiftplan for the designated store

2. Team Positioning Overview: Order and setup either whiteboard or poster in back of house

3. Role goal cards: Print out and laminate role goals cards / if not possible, ensure digital version is available in store