When working an Opening shift, we prep the ingredients and prepare the store for the day. Follow the steps below when carrying out an Opening Shift training:
Play through the following Attensi modules until certified (4 stars):
*Franchise Markets: Trainee to study e-Campus module
Teach the practical procedures on shift by covering all areas of this training module using the training tag: Opening Shift on WP2
Carry out a module validation at the end of the training shift to measure performance
The following days, the Trainee practices all training goals until they are ready for the validation
Carry out a module validation to measure performance. Use the validation tag: Opening Shift Validation. If the Trainee passes, register the validation as passed in WP2 move on to the next module
OPENING:
Learning how to carry out an opening shift is a crucial step to becoming a Juicer. The key take away from this module is: “Preparation is key to success”. What we do in the morning hours is important for the remaining hours of the day. If we prepare the store well and maintain this level both before and after the typical lunch rush, it will have a positive effect on the periods later on in the day. The main objectives for the opening Juicers are to make sure that the ingredients are prepped, the bar is setup correctly, the store is clean and to make a smooth handover for the team meeting in later on the day.
The key periods of an Opening are:
Open Store: Setting up guest areas, preparing work-stations following ideal prep and executing Trail tasks
Before Lunch Rush: Prepare the store to be busy by refilling all work-stations and refreshing guest areas
Shift Change: Refresh all work-stations and reset the bar
Setting up guest areas, preparing work-stations following ideal prep and executing Trail tasks
Prepare the store to be busy by refilling all work-stations and refreshing guest areas
Refresh all work-stations and reset the bar
Trail is our task monitoring system we use to make sure that we carry out the correct daily tasks throughout the week. There are 3 main purposes of using Trail:
- Track and inform about daily tasks in the store
- Help us monitor and document all temperature and cleaning tasks
- Secure an elevated hygienic standard in all stores
Access Trail from the store iPad using the unique store log-in.
The log-in can be found in the notes application on the store iPad.
The Trail page contains the entire list of all daily and weekly tasks in store. We have two different type of Trail tasks:
CLEANING TASK: is our daily cleaning task which must be completed every day. These task will change from day to day.
DCWF TASK: is the daily procedures that ensure our store runs well. These tasks will be identical from day to day.
HACCP is our self-inspection which explains how we control food handling and general cleaning procedures in the store. It is our risk assessment analysis and includes all risks when handling food operating a Joe & The Juice store. It is not required to know all content within the HACCP analysis, but the Juicer must be able to refer to this when asked for it. The Juicer needs to know how to access and open the HACCP analysis in case a health and food safety inspection takes place in the store.
How to find the HACCP analysis on Trail:
ONLY FOR DANISH MARKET:
The audit task and HACCP can always be found in your daily task schedule.
The Look is the fundamental guidelines in how to maintain neat and presentable Guest Areas. The following actions should be carried during the shift in order to keep the Guest Areas neat and presentable.
All Juicers are accountable for maintaining nice and clean guest areas. Therefore, we should teach new juicers from day 1.
The guest areas are: Indoor, Outdoor, Toilets
Indoor:
Outdoor:
Toilets:
The following are the goals for working on an Open Shift. The goals function as the guide in what the Juicer should be trained in and practice towards their validation.
*When mistakes occur, recognise it, and do it over*
Before Opening Time:
- Setup guest areas neat and tidy
- Open ordering platforms: POS & 3rd-party delivery
- Open Trail app
- Make temperature check and register in Trail
- Fully prep food station
Before Lunch Rush:
- Prep remaining ingredients
- Make all work-stations ready: fully prepped & stocked
- Begin cleaning tasks
Before End of Shift:
- Carry out full shift-change
- Able to access and show HACCP