Step 1: Unplug the iPad Charger
Step 2: Now go to e-campus → Loyalty App → Scanner Troubleshooting → Scanner does not scan (https://e-campus.joejuice.com/joedictionary/scanner-does-not-scan/)
Step 3: Now scan the QR code and plug in the charger for the iPad – It is important that the first thing the scanner sees is the QR code!
Step 4: Now try and add a product and scan a QR code!