Step 1:
Make sure the POS iPad is connected to the correct Wifi.
Step 2:
Make sure that the wires going into the printer are correctly placed. These wires should be: Ethernet Powercable & Small ethernet.
Step 3:
If all of these are placed correctly remove the printer and reconnect the printer:
a. Choose admin button in the top bar in right corner.
b. Choose settings → Choose printers → Choose the printer e.g. TSP134IIIW (STR_T-001). If printer does not show up add the printer manually by adding the IP number. This is found by shutting off the printer and turning back on while holding the “Feed” button. This should state the IP number at the bottom of the receipt.
c. Now wait until it is shown as online → The POS is now connected with the printer through the local network.
Step 4:
If it still does not work please contact the local management.